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Please click here to find out more about life claims.

Please click here to find out more about premium payment for life insurance.

Bank Account Autopay

Here’s how to setup bank account autopay authorization:

• Apply on myPrudential, or

• Contact your financial consultant, or

• Download, complete and submit the direct debit authorization form

• Bank Account Direct Debit Authorization Form (Only applicable to HKD Account set up in Hong Kong)

• RMB Direct Debit Authorization Form (Only applicable to RMB policy and RMB Account set up in Hong Kong)

The signature on the "Direct Debit Authorization Form" should match your specimen signature in our records. Please send the form to us by mail to set up autopay.

Credit Card Autopay

From 1 May 2020, new autopay authorizations using VISA/ MasterCard credit cards(including change of credit card number for existing autopay authorizations) will not be accepted. For details, please contact your financial consultant.

Please fill in and submit the Application for Change section in the Policy Form (along with the health questionnaire). 

A late fee will be charged if there is a lapse in coverage of more than three months. We require direct debit authorization through a bank account or credit card, in case coverage was cancelled/stopped. 

We may require a medical examination to be performed at your expense or other medical evidence. Please contact your financial consultant for details.

Browsers:

• Chrome 66 or above

• Edge

• Safari 10.14 or above (MacOS)

Mobile device systems:

• iOS 12 or above

• Android OS 10 or above

Please email your account removal request to our life insurance Customer Service at service@prudential.com.hk by stating your myPrudential username, policyowner name, and contact mobile number in the email for our follow-up.