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Making a claim for critical illness
Let us guide you through our easy claims process
Along with the completed SmartAppoint service claim form, please also include these additional documents:
Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).
Please specify your preferred return delivery option and provide a valid correspondence address.
If you’re from mainland China, you can only request for the return if your medical receipt is issued by a hospital in mainland China. Do reach out to your financial consultant for more details.
According to your diagnosis, you can locate the relevant part 2 of your claim form from our download library.
Are you the designated person assigned via SmartAppoint, by the policyowner?
This form helps you claim on behalf of the policyowner for specific products, should he / she be mentally incapacitated.
SmartAppoint service claim form
Need help with the forms? We’ve prepared some sample claim forms to assist you.
Crisis cover claim form
SmartAppoint service claim form
These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.
Mail us your completed forms & relevant documents
Our mailing address 12 Andar A, FIT Center of Macau, Avenida Doutor Mario Soares, Macau
A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
Share your contact details and let our expert team guide you through the best options for your needs.
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