Payment methods

Please make payments to us directly using the payment methods listed below (applicable to policy issued in Macau only). To protect your interest, you should not pass cash or transfer funds to your financial consultant when making payment.

Setup bank account autopay authorization

Here's how to setup bank account autopay authorization:

  • Contact your financial consultant, or

  • Download, complete and submit the direct debit authorization form

Application Method

The signature on the “Direct Debit Authorization Form” should match with your specimen signature in our records. Please send the form to us by mail to set up autopay.

Bank Account Direct Debit Authorization Form (Only applicable to HKD/MOP Account set up in Bank of China Macau Branch or Bank of China (Macau))

Please include a crossed cheque made payable to “Prudential Hong Kong Limited” for 1 payment installment in advance, as it takes 21 days to set up the direct debit authorization. 

Please send the form and the cheque to us by mail for processing (Address: P.O. Box 3093, General Post Office, Macau).

On the back of the cheque, please write

  1. Name of the Policyowner

  2. Policy Number/ Billing Number

  3. Purpose of the Payment

  4. Contact Number

The transaction amount will be calculated in HKD equivalent at the prevailing exchange rate on 3 business days  (including Saturday) prior to the direct debit date for non-HKD policies.  If the premium will be debited from your MOP bank account, your bank will convert the sum or sums to be transferred to the account of Prudential into HKD at a rate determined by the Bank. If the policy currency is HKD, the premium will be settled in HKD directly. If the policy currency is not HKD, the HKD amount will be converted to the policy currency at a rate determined by Prudential to for settlement.

Frequently asked questions

Yes. Bank account owned by designated group of third parties (i.e. spouse/ parent/ child/ sibling/ grandparent/ legal guardian/ company solely owned by the Policyowner or Life Assured (please provide a copy of Business Registration Certificate or Certificate of Incorporation and Annual Return) ) of the Policyowner/ Life Assured are acceptable.