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Making a death claim
Let us guide you through our easy claims process
Life Assurance Death claim form
Supplementary form for business insurance (applicable for company claiming for employee)
Death certificate #
Original policy document *
ID copy of life assured and claimant #
Relationship proof, e.g. marriage certificate, birth certificate, letter of administration or probate
* Lost the original policy document? Please complete the necessary fields for ‘Declaration of Loss of Policy and Indemnity’ within the death claim form.
# Please present the related original copy during collection of death claim payment for verification.
Supplementary form for business insurance
Please ensure Life Assurance Death claim form is completed and signed by the claimant (beneficiary / trustee / estate administrator / assignee). You should also indicate your cheque currency in Part I of the claim form.
Are you a company claiming for your employee? Please also fill in the Supplementary form for business insurance.
Mail us your completed forms & relevant documents Our mailing address P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Send claim form and relevant documents to your financial consultant and they will manage the claims for you
Sample death claim form
This sample is for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.
Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. However, should your condition meet a selected criteria, we can do without this part of the claim form. Do reach out to your financial consultant for more details.
Here is the list of documents required:
Claim form (part 1 and part 2)
Original Death certificate
Original policy document*
ID copy of life assured and claimant
*Lost the original policy document? Just make sure you complete the necessary fields for ‘Declaration of Loss of Policy and Indemnity’ within the death claim form.
Should the life assured for a juvenile policy passes away unfortunately, we will pay the death benefit to the assured (person who purchased and paid for the policy).
If there has not been a trustee or beneficiary appointed, we pay the death benefit to the assured's estate administrator, as stated in the Letters of Administration. To release the claims proceeds, we require the aforementioned letters of administration.
Yes, of course. If you've changed your beneficiary to an organisation and we've processed the change, we'll pay your death proceeds to the charity fund you've selected.
To keep your policy in force, you're obliged to still pay your premiums during the interim period, while waiting to waiting to hear from us about your application. Once we've reached a decision and if your application is approved, we'll refund the premiums paid during this interim period.
A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
Share your contact details and let our expert team guide you through the best options for your needs.
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