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myPrudential

Frequently Used Services

  • Update address and residential phone number (Demo)

  • Change the payment mode (yearly/ half-yearly/ quarterly/ monthly payment) (Demo)
  • Change payment method (direct billing/ autopay) (Demo)
  • Set up autopay (Demo)
  • Apply for a policy loan (Demo)
  • Switch existing investment choice (Demo)
  • Change premium allocation (Demo)
  • Appoint beneficiary (Demo)

How to get in touch

Life Insurance

Hong Kong

Tel:

+852 2281 1333

Email:

service@prudential.com.hk

Service Hours:

Monday to Friday: 9am to 6pm

Saturday, Sunday and Public Holidays: Closed

 

Macau

Tel:

+853 8293 0833

Email:

service_mac@prudential.com.hk

Service Hours:

Monday to Friday: 9am to 5pm

Saturday, Sunday and Public Holidays: Closed

General Insurance

Tel:

+852 3656 8362

Service Hours:

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

Employee Benefits

Tel:

+852 3656 8362

Service Hours:

Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

Direct Marketing

Tel:

+852 3413 6000

Service Hours:

Monday to Friday: 9am to 5:30pm

Saturday, Sunday and Public Holidays: Closed

 

For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.

Hong Kong

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Macau

P.O. Box No. 3093, General Post Office, Macao

Where to find us

Talk to our team in person at our Customer Service Centre.
Hong Kong

Customer Service Centre

The Gateway, Tsim Sha Tsui

8/F, Prudential Tower, The Gateway, Harbour City, 21 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong


(Tsim Sha Tsui MTR Station Exit A1 / East Tsim Sha Tsui MTR Station Exit L5)

 

Policy Enquiry Service

Mon to Fri 09:00 – 16:30 

Saturdays, Sundays and Public Holidays Closed

 

Cashier

Mon to Fri 09:00 – 17:30

Saturdays, Sundays and Public Holidays Closed

Prudential General Insurance Hong Kong Limited

One Island East, Quarry Bay

28/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong

 

Tel: +852 3656 8362

Fax: +852 2164 8445

 

Mon to Fri 09:00 – 12:30 and 13:45 - 17:30, except

Saturday, Sunday and public holidays

Macau

Customer Service Centre - Macau

Avenida Doutor Mario Soares, Macau

 

12 Andar A, FIT Center of Macau, Avenida Doutor Mario Soares, Macau


Mon to Fri 09:00 - 17:00

Saturday, Sunday and public holidays Closed

Other inquires

We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email or post.

Customer Service Department

Prudential Hong Kong Limited

Mail:

P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong

Hotline:

+852 2281 1333

Email:

service@prudential.com.hk

 

 

Prudential Hong Kong Limited (Macau Branch)

Mail:

P.O. Box No. 3093, General Post Office, Macao

Hotline:

+853 8293 0833

Fax:

+853 2881 3316

Email:

service_mac@prudential.com.hk

 

 

We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant: 

 

Insurance Authority

Mail:

19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

Hotline:

+852 3899 9983

Fax:

+852 3753 3812

Email:

complaints@ia.org.hk

 

 

The Insurance Complaints Bureau

Mail:

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Hotline:

+852 2520 2728

Fax:

+852 2520 1967

Email:

icb.enquiry@icb.org.hk

 

 

Monetary Authority of Macao

Mail:

Calçada do Gaio, No. 24 – 26, Macau

Hotline:

+853 2856 8288

Fxx:

+853 2832 5432

Email:

complaints@amcm.gov.mo

 

Below are applicable to Voluntary Health Insurance Scheme (VHIS) only:

Voluntary Health Insurance Scheme Office of Health Bureau

Mail:

Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

Hotline:

+852 2529 8900

Fax:

+852 2529 8982

Email:

vhis_enqiry@healthbureau.gov.hk

 

 

Inland Revenue Department

Mail:

Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong

Hotline:

+852 187 8088

Fax:

+852 2519 9316

Email:

taxinfo@ird.gov.hk

 

Helpful tools.