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Find a hospital or doctor

How to make a claim

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In this era of frequent disruptions, it is vital that we use our resources wisely and think boldly to build a future that leaves no one behind. For Prudential, this entails making healthcare and financial security more accessible to a broader segment of the population, ensuring the transition to a low-carbon economy is inclusive of the needs of communities in emerging markets, and managing our business in a sustainable manner to support our long-term resiliency. As we continue to adapt and innovate, our unwavering dedication to our customers will guide us through the challenges ahead, ensuring that we remain a trusted partner in an ever-evolving world.

Chan San San
CEO, Prudential Singapore

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How to make a claim

Online
Mail
Agent

Submit your claim online in 4 simple steps.

Step 1: Select the policy
Step 2: Fill in the claim form
Step 3: Submit your claim through PRUServices
Step 4: Track your claim status and receive payment

Detailed guide Video guide

Learn how to submit your claim through mail.

Step 1: Identify the claim needed
Step 2: Write to us via mail with claim details
Step 3: Track your claim status and receive payment

Need more help? Have queries?

Get in touch with an agent through the following steps.

Step 1: Contact us and get in touch with an agent
Step 2: Prepare necessary documents as per guide
Step 3: Track your claim status and receive payment

More details Chat support

Clear search state

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Prepare claims document
Completed hospital claims form
Submit your claim
Receive approval and payment

Prepare claims document

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Completed hospital claims form

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Submit your claim

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Receive approval and payment

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.

Hospital
Dental
Outpatient
Medical Network

Prepare claims document
Completed hospital claims form
Submit your claim
Receive approval and payment

Prepare claims document

Completed hospital claims form

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Submit your claim

Receive approval and payment

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

With Prudential, you can establish a long-term income for your loved one and plan your legacy with full flexibility, providing timely support at your children’s milestones - including pursuing opportunities abroad, getting married and much more. Together, we can push the limits of your children’s horizons.

Which claim type is for me?

Check out how the benefits stack up for you.

Hospital

Cover inpatient treatments, surgeries, or hospital stays due to illness or injury.

Dental

Cover eligible dental treatments under specific plans.

Outpatient

Cover consultations, tests, and minor procedures without overnight stays, ensuring necessary care.

How-to video guides

We're here for you - our claims commitment to customers involves Communicating with Care, Customer Experience, Fairness and Privacy

Visit us in person

Get face-to-face support at one of our customer service centers.

Jakarta

PT Prudential Life Assurance

Cutomer Line:

Monday - Saturday, 8:00 AM - 5:00 PM

Customer Care:

Monday - Friday, 8:30 AM - 4:00 PM

West Java

Bandung

Bali

Denpasar

Cutomer Line:

Monday - Saturday, 8:00 AM - 5:00 PM

Customer Care:

Monday - Friday, 8:30 AM - 4:00 PM

What is your enquiry about?

Are you an existing Prudential customer?

Yes

First Name

Last Name

Title

Country Code

Phone Number

Marital Status

Date of Birth

WeChat ID

Gender

Policy Number

Number of Children

Agent Name

Domicile/Country

ID Card Option

City

ID Card Number

Province/Region

Preferred Language

Preferred Contact Channel

Preferred Contact Time

Which products are you interested in?

Enquiry Detail

0/1000

Are you an EU resident individual?*

Yes

I understand that if I am an European Union (“EU”) resident individual (i.e. my residential address is based in any of the EU countries), I can refer to Prudential Privacy Notice (which is available at https://www.prudential.com.sg/privacy-notice) for more information on the rights available to me under the GDPR.

How to access PRUServices

Create an account now to access.

Step 1

Access PRUServices at

pulse.wedopulse.com/my

Step 2

Create a new account with your email address and set your password.

Step 3

Key in your NRIC to link your policy.

Step 1

Access PRUServices at

pulse.wedopulse.com/my

Step 1

Access PRUServices at

pulse.wedopulse.com/my

This website only lists the List of Selected Hospitals in Mainland China and will be updated from time to time. Please refer to the latest version on this website.
Prudential reserves the rights to update the List of Selected Hospitals in Mainland China without any prior notice, which may include adding or removing selected hospitals.

Important reminder: In case the life assured is confined in a room of the class higher than the covered room, Prudential will adjust the amount of benefit incurred according to the Policy Provision.

^The 15 designated cities include Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Wuhan, Suzhou, Xi'an, Nanjing, Changsha, Tianjin, Zhengzhou, and Dongguan.

Data source: (Available in Simplified Chinese only)
* 2022中国卫生健康统计年鉴(nhc.gov.cn); https://zgcx.nhc.gov.cn/unit
** 全国医院列表_全国医院名录_全国医院各地医院按省市查询 (a-hospital.com)

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