Medical claims

  • stepper icon

    Step 1: Log onto your myPrudential account to submit a claim online in simple steps

  • stepper icon

    Step 1: Your financial consultant can help hand in your form and manage the process, so you don't have to follow up yourself

  • stepper icon

    Step 1: Apply via your financial consultant and present your H2P reference number to hospital staff upon admission

  • stepper icon

    Our mailing address:

    12 Andar A, FIT Centre of Macau, Avenida Doutor Mario Soares

Other claims

Encountering difficulties? Talk to your financial consultant and we’ll guide you through

Our Claims Promise

A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.

Our Claims Promise

Frequently asked questions

How do I fill in my claim form?

Need help with the forms? We’ve prepared some sample claim forms to assist you.

Sample forms

These samples are for reference only. They do not guarantee successful claims or constitute any contract or any part thereof between Prudential Hong Kong Limited and any other parties.

Sample hospital claim form

Sample SmartAppoint service claim form

Can I get them back?

Yes, you can. Remember to complete the Request form for certified true copy of medical receipts and submit it along with your claim form and original medical receipt(s).

Please specify your preferred return delivery option and provide a valid correspondence address.

If you’re from mainland China, you can only request for the return if your medical receipt is issued by a hospital in mainland China. Do reach out to your financial consultant for more details.

Must a doctor complete part II of the claim form?

Yes, it is mandatory in order for us to assess your claim. Unfortunately, you bear the cost of consultation. We may waive part II if client can submit sufficient supporting document eg. discharge slip with final diagnosis for Hospital Authority admission.

General submission instructions and overseas hospitalisation

When should I make my hospital claim?

You're required to submit your claim to us within 90 days from your date of discharge.

Can I claim for my hospitalisation overseas?

Yes, just provide us will all the relevant documents along with your claim form. Only under special circumstances will your claim not be processed.

Want to explore more?

Share your contact details and let our expert team guide you through the best options for your needs.

 

Contact Us
Contact Us